Terms & Conditions – Petuk Restaurant
Effective Date: 01/05/2025
By accessing or using the Petuk Restaurant website or mobile app, you agree to be bound by the following Terms & Conditions.
1. Account Creation:
- Customers must register with a valid mobile number.
- OTP verification is required.
- Each customer is eligible for one account only.
2. Ordering & Delivery:
- Orders can be placed via our app or website.
- We deliver within a 6 km radius from our store.
- Delivery charges: ₹100 per order (excluding food cost).
- Self-pickup is available with no extra charge.
3. Payments:
- All payments must be made online during checkout.
- Wallet cashback (up to ₹50 on first signup, up to ₹30 per order) can be used on future orders.
4. Order Cancellation:
- Orders can be cancelled only within a short window.
- If the order status is updated by admin or marked as “Processing” or “Dispatched,” it cannot be cancelled.
5. Cashback Policy:
- Cashback is auto-applied to your wallet.
- Wallet balance can be used only on the Petuk platform.
- Cashback cannot be withdrawn or transferred.
6. Usage Guidelines:
- You must not misuse the app/website or provide false information.
- All content, images, and branding belong to Petuk Restaurant and must not be copied without permission.
7. Limitation of Liability:
We are not responsible for:
- Delays due to traffic or weather.
- Inaccurate delivery address provided by the customer.
- Service interruptions due to technical issues or maintenance.
8. Modifications:
We reserve the right to update or change any part of these terms without prior notice.
For any questions, reach out to: info@petukrestaurant.com.